Privacy policy

Radian Business Intelligence Pty Ltd. Version 1.0, approved 1 February 2024, reviewed 1 May 2025.

1. Introduction

Radian Business Intelligence Pty Ltd is committed to protecting the privacy of personal information collected from our clients, employees and other individuals in accordance with the Australian Privacy Principles and applicable privacy laws.

This policy sets out how we collect, use, disclose and protect personal information, and the rights individuals have over it.

2. Collection of personal information

We collect personal information that is necessary for our business operations and to provide professional services to our clients. This may include:

• Contact information (name, address, email, phone number)
• Financial information (payment details, billing records)
• Employment-related information (for employees and contractors)
• Other information relevant to the services we provide

We collect personal information directly from individuals or from third parties authorised to provide it. We only collect sensitive information (for example health information or criminal records) with the individual's consent or as permitted by law.

3. Use and disclosure

We use personal information to provide professional services to our clients, to communicate with individuals and respond to enquiries, to manage our business operations including invoicing and billing, to comply with legal and regulatory obligations, and for other purposes with the individual's consent.

We may disclose personal information to service providers and contractors who assist us in our business operations, to comply with legal and regulatory requirements or court orders, or with the individual's consent. We take reasonable steps to ensure third parties protect personal information in accordance with applicable privacy laws.

4. Data security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, use, disclosure or destruction, including access controls and authentication, encryption of sensitive data in transit and at rest, regular security assessments and penetration testing, and employee training on data privacy and security.

5. Retention and disposal

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law. When it is no longer required we securely dispose of it or de-identify it in accordance with our data retention and disposal procedures.

6. Your rights

You have the right to access, correct or update your personal information held by us, subject to certain exceptions under applicable privacy laws. You may also request that we delete or restrict the processing of your personal information in certain circumstances. To exercise these rights, submit a written request to our Privacy Officer using the contact details below.

7. Complaints and enquiries

If you have any concerns or complaints about how we handle your personal information, contact our Privacy Officer:

Privacy Officer, Radian Business Intelligence Pty Ltd
Level 3, 480 Collins Street, Melbourne VIC 3000
contact@radianbi.com.au

We investigate and respond to all complaints and enquiries promptly and in accordance with applicable privacy laws.

8. Updates to this policy

We may update this policy from time to time to reflect changes in our practices or applicable laws. The latest version is published on this page.

Approved by the Director, 1 February 2024.